Policies
Ordering
We value your business and want to make your shopping experience easy and productive. Our Customer Service Representatives are available to assist you Monday through Friday from 8:00am to 4:30pm PST.
- Order by phone at (800) 215-9555
- Order by fax at (949) 388-2776
- Order by email at info@emssafety.com
- Order Online
You can also download and print out an Order Form and mail or fax it to us.
Payment: We accept payment by cash, check, cashier’s check, money order, faxed check, Purchase Order, Visa or MasterCard. If you use POs to order, please make sure that you have already set up an account with EMS Safety Services. Please make checks payable to EMS Safety Services.
Online Store: Visit our Online Store to make purchases with your Visa or MasterCard through our secure Online Shopping Cart. If you 'sign in' prior to ordering, your information will be saved for future online orders.
Training Centers, Corporate Partners, and Government Agencies: Special pricing and payment by PO is not available through our online store. Please place your order by phone, fax or email.
Shipping
Our goal is to ship your order as quickly and accurately as possible. The shipping charge is calculated based on your "Ship To" location. Most products are shipped from our warehouse in San Clemente, CA.
Orders of in-stock merchandise received by 12:00 PST are shipped out the same day. Orders received after 12:00 PST are shipped out the next business day. If we are unable to ship an item within this time, we will contact you with the estimated time of shipment and will give you the opportunity to change or cancel your order. Backordered items are shipped as soon as they are received.
- Standard Shipping is via Ground transport. Estimated delivery is within 1-6 business days, depending on the geographic location.
- Express shipping is via Air transport. Overnight, 2-Day and 3-Day delivery are available when requested. The order must be placed before 12:00 PST to ship the same day.
- International Orders may be shipped via US Postal Service, Ground or Air. The Customer is responsible for additional customs fees.
Returns
Your satisfaction is our goal. If you are not completely satisfied, just follow the simple return policy below.
Undamaged merchandise: We will gladly accept merchandise for exchange or refund within 30 days of receipt, if in original package, unused, and in salable condition.* A restocking fee of up to 20% may apply. Please contact our Customer Service Department at (800) 215-9555 for an RMA # and return instructions. This RMA # (valid for 14 days) must be clearly marked on the shipping label or box for the return to be accepted. All return shipping expenses are to be paid by the customer.
Returning damaged, defective, or incorrect merchandise: Please check your order carefully upon receipt. If you have any concerns about product condition, errors or omissions, you must contact our Customer Service Department within five business days of receipt of the order.
*Custom or Special Order items may not be returned.
Pricing & Terms
Price Change Notification: Merchandise and prices may change without notice. Although we make every effort to ensure the accuracy of our information, occasional errors may occur. We reserve the right to make corrections.
Terms: Payment terms or credit limit may be changed without notice at the discretion of EMS Safety Services.
Price Quotes: Quotes on large volume orders are available at info@emssafety.com. If you are interested in an item and don't see it on our Online Store, contact us. We'll let you know if we carry it or can direct you to someone who does.
Privacy Policy
We honor each visitor's right to privacy. Any information we collect on this website will be used exclusively to improve our website, communicate with our visitors, and fulfill orders. Your information will never be sold or shared with other organizations or individuals.
Courses
Scheduling: Instructor or Provider courses that involve travel must be scheduled and paid for at least 4 weeks prior to the course date.
Cancellation Policy: Registrants may receive a full refund for cancellations made more than five business days prior to the instructor course. Cancellations made less than five business days prior to the course will be subject to a 15% cancellation fee. Registration that is not cancelled or rescheduled will be subject to a 25% cancellation fee.
All registration fees will be refunded in full if the instructor course is cancelled.